Important: Return, refund, and warranty policies may vary depending on the product brand. Please review the product details carefully before completing your purchase, as the terms for each item may differ.

At Avolis Recovery, we want you to be fully satisfied with your wellness products. This policy outlines return, exchange, and refund procedures for all products, with special considerations for large or pre-order items such as saunas.

1. General Return Eligibility

• Most products may be returned within 30 days of delivery if they are in like-new condition.

• Items must be returned in their original packaging and include valid proof of purchase.

• Consumables, accessories, or maintenance products are only eligible if unopened and in their original packaging.

2. Pre-Order & Large Equipment

Due to their size and handling requirements, large items have special return and shipping requirements:

• Must be returned in the original boxes, pallet, or crate

• Packaging must be properly secured to prevent damage during transit

• Customers are encouraged to retain all original packaging for the duration of the warranty period

Important: Returns without original packaging or pallets cannot be accepted. Improperly packaged items may result in reduced refunds or refusal of the return.

3. Condition Inspection

• All returned items are inspected upon arrival.

• Refunds or exchanges may be refused or adjusted if:

  • The product is not in its original condition

  • Components or accessories are missing

  • Damage or defects were not disclosed during the return request

  • Packaging or handling instructions were not followed

4. Shipping Costs & Restocking Fees

• For oversized or specialty items, including large sauna models:

  • Customers are responsible for return shipping costs

  • Original outbound shipping may be deducted from the refund

  • A restocking or handling fee may apply to cover inspection, repackaging, and handling

  • Additional packing materials or tools may be required for safe return

• Standard in-stock items:

  • Shipping fees are non-refundable unless the item is defective

  • Refunds are processed to the original payment method

5. Damages and Order Issues

• Inspect your order immediately upon delivery

• If items arrive damaged, defective, or incorrect, contact Avolis Recovery promptly for assistance

• Our team will assess the issue and provide guidance for repair, replacement, or return

6. How to Initiate a Return

1. Contact Avolis Recovery customer support with your order details

2. If approved, you will receive detailed instructions on how and where to send your item

3. Items sent without prior authorization will not be accepted

Our support team is available to guide you through the return process and answer any questions.

7. Exchanges

• The most efficient way to receive a replacement is to return the original item first

• Once the return is approved, you may place a new order separately for the replacement

8. Refund Processing

• After we receive and inspect your return, you will be notified of the outcome

• Refunds will be issued to the original payment method within 14 business days

• Refunds may be adjusted to account for applicable shipping, restocking, or handling fees

• Please allow additional time for your bank or credit card provider to process and post the refund